One Agency Select Realty
One Agency Select Realty — Supervision

LICENSEE
Supervision
PLAN.

A structured, compliant supervision plan for each licensee salesperson — tailored to their experience level, built to meet REA obligations, and designed to actually work in practice.

Legal basis. Under s.50 of the Real Estate Agents Act 2008 and Rule 8.3 of the Code of Professional Conduct and Client Care, all salespersons must be properly supervised and managed by a licensed agent or branch manager. This plan documents compliance with the REA Professional Standard on Supervision (effective 1 July 2017).
1
Licensee profile & experience
2
Supervision level & restrictions
3
Supervision activities & frequency
4
Contract & agreement oversight
5
CPD & compliance obligations
6
Review schedule & records
7
Policy acknowledgements

Create a supervision plan.

Complete one plan per licensee. Both supervisor and licensee should sign and retain a copy. Plans should be reviewed at least annually or when circumstances change.

Step 01 of 06
01

Licensee
profile.

The nature and degree of supervision must be tailored to the individual. Understanding the licensee's experience, strengths and current workload sets the foundation for everything that follows.

REA Standard s.4.3: The frequency, mode and intensity of supervision may vary in each case. The supervisor must exercise judgement that takes account of each salesperson's experience and training, the complexities of the market, the nature of transactions performed, and the requirements of the client.
Ref: REAA 2008 s.50 | Professional Standard on Supervision s.4 | Rule 8.3 Code of Professional Conduct & Client Care
Primary office / work location
Experience Level
How long has this licensee been actively working in real estate? *
🌱
New
Under 6 months
📈
Developing
6 months–2 years
🏆
Established
2–7 years
⭐
Senior
7+ years
Is this licensee new to this agency (even if experienced elsewhere)?
YES — new to One Agency Select Realty
NO — has been with us before
Current active listings at time of plan
Properties sold last calendar year
Known strengths of this licensee
Known areas requiring closer oversight
Step 02 of 06
02

Supervision
level.

Set the overall supervision intensity for this licensee and any specific restrictions on their agency work. These must be documented and communicated clearly to the licensee.

REA Standard s.4.1: Supervision must be actual and tailored to the circumstances of the salesperson and the transactions in which they are involved. System-wide policies cannot substitute for individual, active supervision.
New salesperson restriction (s.5.5): A salesperson with less than 6 months' experience cannot prepare sale and purchase agreements or advise clients about their legal rights and obligations incidental to preparing those agreements.

Ref: Lawyers and Conveyancers Act 2006 s.36(2A) | REAA 2008 s.50
Overall supervision intensity for this licensee *
🔴 HIGH
New / significant oversight needed
🟡 STANDARD
Developing / regular check-ins
🟢 LIGHT
Experienced / periodic oversight
This determines the default frequency of supervision activities in Step 3. It can be adjusted per activity.
Supervision mode
In-person (same office)
Remote (phone / video)
Mixed — primarily in-person
Mixed — primarily remote
If remote supervision applies, note additional planning required under Standard s.7. Remote supervision of new/inexperienced licensees requires substantial extra contingencies.
Restrictions on Agency Work
Apply the following restrictions to this licensee's agency work
S&P Agreement drafting restriction
YES
NO
Mandatory if <6 months experience. Licensee cannot prepare S&P agreements or advise on legal rights incidental to them.
Must not conduct open homes unsupervised
YES
NO
Supervisor or senior licensee must be present or immediately reachable during open homes.
All appraisals must be reviewed before delivery
YES
NO
All appraisals and agency agreements reviewed by supervisor prior to presentation to vendor.
Client communications reviewed periodically
YES
NO
Supervisor periodically checks written communications with clients and customers for accuracy and compliance.
Any other specific conditions or restrictions for this licensee
Step 03 of 06
03

Supervision
activities.

Document the specific supervision activities that will take place and how often. These form the practical backbone of the plan and your evidence of compliance if a complaint is ever received.

REA Standard s.4.5: The supervisor must be actively involved — understanding the salesperson's experience and skill, being available for questions, understanding issues with each property, and conducting regular meetings to draw out matters of concern.
Record keeping (s.9): REA recommends keeping supervision records in addition to the plan. Up-to-date records are important to demonstrate compliance if a complaint is received. If a supervisor cannot produce records, this is relevant to REA's enforcement decisions.
Supervision activities and agreed frequency
Activity Frequency Method / notes
📋 One-on-one supervision meeting
📞 Check-in call / availability
📝 Appraisal & agency agreement review
🏠 Open home attendance / observation
📄 S&P agreement review
💬 Client communication review
🎯 Performance & pipeline review
How will the supervisor be contactable for urgent issues?
Temporary / backup supervision arrangements
Under Standard s.3.7, a supervisor may put temporary arrangements in place but only a licensed branch manager or licensed agent may undertake supervision.
Step 04 of 06
04

Contract &
agreement
oversight.

The REA Standard places specific obligations on supervisors regarding sale and purchase agreements. Document exactly how you will oversee this licensee's drafting and disclosure practice.

REA Standard s.5.2: Supervisors must monitor the performance of salespersons in drafting agreements to ensure high standards. Agreements should be well written, with clauses that are clear, unambiguous and easily understood. The supervisor should be alert to identifying potential problems rather than waiting for the salesperson to flag them.
Ref: Professional Standard on Supervision s.5 | Lawyers and Conveyancers Act 2006 s.36(2A) | REAA 2008 Rules 9.1–9.8 (Client obligations)
S&P agreement oversight approach for this licensee *
✓
Supervisor reviews every agreement signed
Appropriate for new and inexperienced salespersons
✓
Supervisor reviews complex or high-value agreements
e.g. properties with title issues, conditions, development potential
✓
Monthly spot-check of completed agreements
For established licensees maintaining consistent standards
✓
Licensee to observe supervisor/senior negotiate before drafting independently
Recommended for new licensees in first 6 months
✓
Supervisor cc'd on all agreement correspondence with solicitors
Disclosure oversight — how will you ensure this licensee meets disclosure obligations?
✓
Supervisor reviews every property disclosure statement before launching the listing
✓
Salesperson must discuss any and all new disclosures added after listing has launched with supervisor
✓
Regular discussion of active listings — title, LIM, CCC, known defects
Raised at each supervision meeting
✓
Supervisor to be consulted before any conditional or complex clause is drafted
✓
Licensee to escalate any weathertightness, title, compliance or resource consent issues immediately
Any specific transaction types requiring heightened oversight for this licensee
Notes on this licensee's current agreement drafting standard
Step 05 of 06
05

CPD &
compliance.

While CPD obligations sit with the licensee personally, the supervisor has a role in ensuring licensees are aware of their obligations, that their licence remains current, and that any gaps are identified early.

Rule 8.4 — agency obligations: Ensuring licensees have a current licence, understand their statutory obligations and meet their CPD requirements are responsibilities that rest with the agency/manager — not just the individual licensee. These are not strictly supervision obligations but are closely related.
2025 CPD requirements: 1 mandatory topic + 9 hours elective verifiable topics. Licence must be renewed annually before expiry. Supervisor to flag any upcoming renewal dates as part of regular check-ins.

Ref: REAA 2008 s.92–94 | REA CPD Rules 2018
CPD year end date
CPD status for current year
✅ On track
⚠️ Behind / at risk
❓ Not yet confirmed
Supervisor's obligations under this plan re: CPD & licence
✓
Confirm CPD progress at each quarterly review meeting
✓
Ensure licensee is aware of mandatory CPD topic for the current year
✓
Arrange support if licensee has English language or accessibility needs re: CPD
General Compliance Obligations
AML/CFT obligations — confirm licensee awareness
✓
Licensee is aware of agency AML/CFT obligations and processes
Anti-Money Laundering and Countering Financing of Terrorism Act 2009
✓
Licensee completes AML CDD checks via agency's approved process (TIC Co/AMLify)
✓
Licensee understands trust account handling obligations
Any compliance matters requiring specific monitoring for this licensee
Step 06 of 06
06

Review &
records.

The plan is a living document. Document when and how this plan will be formally reviewed, how supervision records will be kept, and the triggers for increasing oversight intensity.

REA Standard s.9.2: Where REA receives a complaint about a salesperson, the adequacy of supervision will be considered. If the supervisor cannot produce records or demonstrate compliance, this will be relevant to REA's enforcement decisions. Keep records. Keep them current.
Standard s.6.2: When the supervisor is satisfied the salesperson is conducting real estate work in a competent and legally compliant manner, the nature and degree of supervision may be adjusted. Any change should be reflected in an updated supervision plan.
Formal plan review schedule *
Every 3 months
Every 6 months
Annually (minimum)
When circumstances change
The plan must be reviewed when the licensee's experience level or circumstances change significantly, or if a complaint is received.
Next scheduled plan review date
How supervision records will be kept
✓
Written notes of all supervision meetings (date, topics discussed, actions agreed)
✓
Record of all agreement reviews (date, agreement ID, supervisor sign-off)
✓
Records stored in agency file system (VaultRE / secure document folder)
✓
Email correspondence with licensee retained as supervision record
✓
Licensee provided with copy of this plan and any updates
Triggers for increasing supervision intensity
✓
A complaint is received about this licensee from a client or customer
✓
A pattern of errors or non-compliance is identified in agreement drafting
✓
Licensee commences a new property type or market segment with limited experience
✓
REA issues guidance or Tribunal decision relevant to this licensee's practice area
✓
Licensee discloses personal circumstances that may affect their conduct
Additional notes / commitments for this supervision arrangement
Step 07 of 07
07

Policy
acknowledgements.

The licensee must confirm they have read and understood each agency policy. Click the policy title to open and read the document, then tick to acknowledge.

Why this matters. Acknowledging these policies forms part of the supervision record. If a complaint or disciplinary matter arises, documented policy acknowledgement demonstrates the licensee was aware of their obligations and the agency's procedures at the time this plan was put in place.
Ref: REAA 2008 s.50 | Rule 8.3 & 8.4 Code of Professional Conduct & Client Care | REA Professional Standard on Supervision s.4.5(e)
Agency policies — read and acknowledge *
Click each policy title to open and read it in a new tab, then tick the box to confirm you have read and understood it.
Supervision Policy — One Agency Select Realty ↗
Innov8 Limited t/a One Agency Select Realty — Licensed under REAA 2008
Covers supervisor responsibilities, supervision levels for new and experienced licensees, compliance requirements, risk management, training obligations, non-compliance consequences, and reporting to the REA.
✓
I confirm I have read and understood the Supervision Policy
I understand my obligations under this policy and agree to conduct my agency work accordingly.
Documentation and Sales Process Policy and Procedure ↗
Innov8 Limited — Licensed under REAA 2008
Covers documentation standards, property listing launch requirements, supervisor review process, handling uncertainty and disclosures, selling process (templates, explaining documents, handling offers, multiple offer situations, Pre-Offer Checklist, negotiation), agreement finalisation, deposit and settlement procedures including NZRET and AML requirements.
✓
I confirm I have read and understood the Documentation and Sales Process Policy and Procedure
I understand the required procedures for documentation, listing launches, handling offers, agreement finalisation, deposit and settlement processes.
General Supervision & Compliance Acknowledgements
✓
I understand I must not conduct agency work outside the scope of this supervision plan without first discussing it with my supervisor
✓
I understand I must escalate any potential breaches of the REAA 2008, complaints, or red flags to the Compliance Manager immediately
Contact: Elman Avallone — 0210 221 0125 / compliance@oneagencyselect.co.nz
✓
I understand that this supervision plan is a living document and will be reviewed at the agreed intervals or when my circumstances change
✓
I have been given the opportunity to ask questions about this plan and my obligations before signing

Supervision plan.

Review and finalise before generating the PDF. Both supervisor and licensee should sign and retain a copy.

Finalise & send.

Clicking Submit & Email Plan will save the PDF to your device and open your email client — pre-addressed to Elman, with the licensee CC'd and the plan summary in the body. Just attach the PDF and hit send.

💡 What happens: (1) The PDF saves to your device automatically. (2) Your email client opens with Elman pre-addressed and the licensee CC'd — ready to send. Simply attach the PDF that just downloaded and hit send.
✓

Plan finalised.

Supervision plan for is complete. File the signed PDF in the licensee's record and set a calendar reminder for the next review date.